I've decided to use my powers for good. Today we present to you, an example of Customer Service Fail as delivered by Verizon Wireless.
aurachad?@aurachad
@vzwsupport I cannot believe you are going to let a guaranteed sale of 2 Droid 4s go cause you want to change our plan. #CSFail
VZW Support?@VZWSupport
@aurachad We don't want to let that sale go! You can pay the full retail price and keep your current plan. http://bit.ly/nD0WuY ^CM
aurachad?@aurachad
@VZWSupport Not much of a deal there. I guarantee I can get an equiv phone on Sprint with unlmt data. You will lose the sale and customers.
VZW Support?@VZWSupport
@aurachad 1 of 2 We want to give you the best deal! How much data are you using now http://bit.ly/xB4iTc ? 95% of VZW customer use ^PF
VZW Support?@VZWSupport
@aurachad 2 of 2 less than 2GB of data. Are you in this group? Compare our blazing fast 4G LTE coverage http://bit.ly/ymXLCI .^PF
aurachad?@aurachad
@VZWSupport Anything less than my current plan is not a deal. I've been a customer for almost 20 years. This is ridiculous. #CSFail
VZW Support?@VZWSupport
@aurachad 20 years of loyalty is fantastic! We want to continue to provide u great services. Were u able to view how much data u average?^PF
aurachad?@aurachad
@VZWSupport If I say 23 will you let me keep my unlimited plan?
No response after this - but I'll keep you updated. Honestly, it's not this poor guys fault. He's reading from a script but when you got someone saying they want two smart phones and I've been a customer for 20 years and I don't want to leave but I'm ready to you bend over backwards and do the right thing.